About Us


Welcome to karniksantiques.shop, an online store committed to providing customers with a reliable, transparent, and convenient shopping experience.

At karniksantiques.shop, we believe that online shopping should combine product quality, clear information, responsible customer service, secure purchasing processes, and fair after-sales support.

Our objective is to provide customers in France and other supported destinations with carefully presented products and straightforward purchasing conditions so that customers can make informed decisions before completing an order.

Our Philosophy

We believe that trust is essential in online commerce.

For this reason, we aim to provide clear information about products, prices, availability, payment, shipping, returns, refunds, and customer rights.

We strive to describe every product as accurately as reasonably possible based on the information available to us.

Where a product is described as vintage, antique, collectible, pre-owned, handmade, individually produced, or otherwise unique, natural differences, signs of age, variations, or individual characteristics may form part of the product's condition and character.

Any material characteristic known to us that may reasonably affect a purchasing decision should be disclosed in the relevant product description.

Nothing in our product descriptions or store policies limits statutory consumer rights in relation to goods that are defective, damaged, incorrectly supplied, or legally non-conforming.

Our Commitment to Customers

We aim to provide:

  • Clear product information
  • Transparent pricing
  • Secure checkout
  • Reliable order processing
  • Free standard shipping
  • Reasonable delivery estimates
  • Responsive customer support
  • Clear return and refund procedures
  • Respect for applicable consumer rights
  • Responsible handling of personal information

Customers are encouraged to review product descriptions carefully before completing a purchase.

If additional information is required before ordering, customers may contact us at:

info@karniksantiques.shop

Product Information

We take reasonable care to ensure that photographs, descriptions, dimensions, colours, materials, condition information, and other characteristics displayed on our website are accurate.

However, minor differences may occur because of photography, lighting, screen settings, production variations, natural materials, age, restoration, manufacture, or individual product characteristics.

Where products are individually made, antique, vintage, collectible, pre-owned, or unique, exact uniformity may not be possible.

Such reasonable variations do not affect a customer's statutory rights where a product does not conform to the contract.

Secure Shopping

karniksantiques.shop operates through Shopify technology.

Payment options available to customers are displayed during checkout.

Payments may be processed through Shopify Payments or other authorised payment service providers.

Full payment-card information is generally processed directly by authorised payment providers rather than being stored directly by karniksantiques.shop.

Shipping

We provide free standard shipping for eligible orders.

Our normal estimated delivery timeframe is approximately:

15–20 days

Delivery estimates may be affected by carrier operations, public holidays, customs procedures, weather events, remote destinations, or circumstances outside our reasonable control.

Please review our Shipping Policy for complete information.

Returns and Refunds

Consumers purchasing online may benefit from statutory withdrawal and consumer protection rights.

For eligible distance purchases, customers generally have at least 14 days after receiving their goods to notify us that they wish to exercise their statutory right of withdrawal, subject to applicable legal exceptions.

Separate rights may apply where products are damaged, defective, incorrect, or legally non-conforming.

Full information is available in our Return and Refund Policy.

Customer Service

For assistance with:

  • Products
  • Orders
  • Payments
  • Shipping
  • Tracking
  • Returns
  • Refunds
  • Damaged products
  • Incorrect items
  • Privacy requests
  • General enquiries

please contact:

info@karniksantiques.shop

We aim to respond within a reasonable period and handle enquiries professionally.

Our Website

Official store:

karniksantiques.shop

Official customer service email:

info@karniksantiques.shop

Customers should use caution when responding to communications from unrelated websites or email addresses claiming to represent our store.

Thank You

Thank you for visiting karniksantiques.shop.

We appreciate your trust and aim to provide a shopping experience based on transparency, fair treatment, careful product presentation, and dependable customer service.