Conditions d’utilisation

These Terms govern access to karniksantiques.shop and purchases made through the website.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived under French or European Union law.

1. Scope

These Terms apply to customers using karniksantiques.shop and purchasing products through the website.

Customers should review these Terms before completing an order.

2. Products

We aim to provide accurate information regarding products, including descriptions, photographs, dimensions, materials, characteristics, and condition where relevant.

Where a product is described as antique, vintage, collectible, second-hand, handmade, restored, or unique, reasonable age-related or individual differences may exist.

Known material condition characteristics should be described in the relevant product listing.

3. Prices

The price displayed for a product at the time of checkout applies to the transaction, subject to correction of obvious errors where permitted by law.

Applicable taxes and other compulsory charges will be handled in accordance with checkout information and applicable legal requirements.

Standard shipping is free.

4. Orders

Customers are responsible for reviewing their order before payment, including:

• Product
• Quantity
• Variant
• Price
• Delivery information
• Contact details

Submitting an order constitutes an offer to purchase the selected products.

5. Order Confirmation

After an order is submitted, the customer will normally receive electronic confirmation.

Where legally permitted, an order may be refused or cancelled for legitimate reasons including:

• Product unavailability
• Payment failure
• Fraud concerns
• Obvious pricing errors
• Invalid delivery information
• Legal restrictions
• Inability to fulfil the order

If payment has already been captured for an order cancelled by us, the appropriate amount will be refunded.

6. Payment

Customers may use payment methods offered at checkout.

By submitting payment details, customers confirm that they are authorised to use the selected payment method.

Payment processing may be carried out by independent payment providers.

7. Shipping

Standard shipping is:

FREE

Our normal estimated delivery timeframe is:

15–20 days

Full details are contained in our Shipping Policy.

8. Delivery

Customers must provide accurate and complete delivery information.

If an address error is discovered, customers should contact:

info@karniksantiques.shop

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the shipping process.

9. Transfer of Risk

Where consumer law applies, risk in goods remains allocated according to mandatory legal rules.

Nothing in these Terms transfers transportation risk to the customer earlier than permitted by law.

10. Right of Withdrawal

Eligible consumers purchasing goods online generally have a statutory 14-day withdrawal period after delivery.

Full procedures and exceptions are described in our Return and Refund Policy.

11. Legal Guarantee of Conformity

Customers benefit from mandatory legal guarantees where applicable.

A customer may have legal remedies when goods do not correspond to the contract, including repair, replacement, price reduction, or contract termination where applicable legal requirements are satisfied.

These rights may apply to eligible new and second-hand products sold by a professional seller.

12. Hidden Defects

Customers may also benefit from legal rights relating to hidden defects where the statutory conditions are satisfied.

These rights operate independently of any optional commercial warranty.

13. Unique, Antique and Pre-Owned Goods

A product's disclosed age, patina, wear, restoration, manufacture, colour variation, or other specifically disclosed characteristic forms part of the agreed description.

Customers should carefully review photographs and product information.

However, disclosed age or second-hand status does not exclude statutory protection against defects or characteristics that were not properly disclosed and result in legal non-conformity.

14. Intellectual Property

Original content appearing on karniksantiques.shop may be protected by intellectual property rights.

Unless legally permitted, users may not commercially reproduce, copy, distribute, or exploit protected content without authorisation.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Prohibited Activities

Users may not:

• Use the website unlawfully
• Commit fraud
• Introduce malware
• Attempt unauthorised access
• Circumvent website security
• Misuse another person's information
• Infringe intellectual property rights
• Disrupt website operation
• Submit fraudulent payment information

16. Third-Party Services

Our website may use third-party services for:

• Hosting
• Payment processing
• Delivery
• Analytics
• Customer support
• Security

Third parties may maintain their own legal and privacy terms.

17. Website Availability

We aim to keep the website operational but cannot guarantee uninterrupted access.

Temporary downtime may occur because of maintenance, technical problems, security incidents, hosting issues, telecommunications problems, or circumstances beyond reasonable control.

18. Liability

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Nothing limits mandatory consumer rights relating to delivery, product conformity, refunds, personal injury, fraud, or other matters that cannot lawfully be excluded.

19. Force Majeure

Obligations affected by exceptional circumstances outside reasonable control will be handled according to applicable legal rules.

Mandatory consumer protections remain unaffected.

20. Complaints

Customers should first contact:

info@karniksantiques.shop

We will attempt to resolve complaints fairly and within a reasonable period.

French consumers may also have access to consumer mediation procedures in accordance with applicable law.

21. Governing Law

Where French mandatory consumer law applies, these Terms will be interpreted consistently with those protections.

Consumers remain entitled to mandatory protections granted by the law applicable to them that cannot contractually be excluded.

22. Changes

We may update these Terms for future transactions to reflect changes in law, services, website functionality, or business operations.

Updates will not retroactively remove rights arising from orders already concluded.

23. Contact

karniksantiques.shop
Email: info@karniksantiques.shop