Politique de confidentialité

 

This Privacy Policy explains how karniksantiques.shop collects, uses, stores, shares, and otherwise processes personal information when customers visit our website, purchase products, contact customer service, create an account, or otherwise interact with our services.

We seek to process personal information in accordance with applicable data protection requirements, including the General Data Protection Regulation where applicable.

1. Privacy Contact

Questions concerning privacy or personal information may be directed to:

Email: info@karniksantiques.shop

2. Information We May Collect

Depending on your interaction with our store, we may process:

  • Name
  • Email address
  • Telephone information where provided
  • Billing information
  • Shipping information
  • Order history
  • Products purchased
  • Transaction details
  • Account information
  • Customer service communications
  • Return and refund information
  • IP address
  • Device information
  • Browser information
  • Website usage information
  • Cookie information
  • Fraud-prevention data
  • Marketing preferences

3. Information Provided Directly by Customers

We receive information when customers:

  • Place an order
  • Complete checkout
  • Create an account
  • Contact customer service
  • Request a refund
  • Request a return
  • Subscribe to marketing
  • Submit a website form
  • Communicate with us

Certain information is necessary to fulfil an order.

Without required order information, we may be unable to process payment or delivery.

4. Why We Process Personal Information

We may process personal information to:

  • Process purchases
  • Verify transactions
  • Receive payment
  • Fulfil orders
  • Arrange shipping
  • Provide tracking
  • Communicate regarding orders
  • Provide customer support
  • Process returns and refunds
  • Detect fraud
  • Prevent abuse
  • Protect website security
  • Meet tax and accounting obligations
  • Comply with legal requirements
  • Resolve disputes
  • Improve our website
  • Analyse store performance
  • Send lawful marketing communications
  • Establish or defend legal claims

5. Legal Bases

Where GDPR applies, processing may rely on:

Contractual necessity — where processing is required to process your purchase, payment, delivery, return, or customer support request.

Legal obligation — where information must be processed to comply with taxation, accounting, consumer protection, regulatory, or other legal requirements.

Legitimate interests — including fraud prevention, website security, business administration, customer service improvement, and protection of legal rights, subject to applicable balancing requirements.

Consent — where consent is required, including certain marketing communications and non-essential cookies.

Where processing relies on consent, you may withdraw consent at any time without affecting processing that occurred lawfully before withdrawal.

6. Shopify

Our store uses Shopify technology.

Shopify may process personal information in connection with hosting, checkout, e-commerce functionality, security, analytics, payment integration, and other platform services.

For EEA-related merchant services, Shopify International Limited acts as Shopify's principal contracting entity in many circumstances.

7. Payments

Payments may be processed through Shopify Payments or another payment processor displayed during checkout.

Payment providers may directly collect information including:

  • Card or payment credentials
  • Billing details
  • Transaction information
  • Fraud-prevention information
  • Authentication information

We do not normally receive or retain complete card numbers when payment information is processed directly by authorised payment providers.

8. Service Providers

Personal information may be shared where reasonably necessary with service providers such as:

  • Shopify
  • Payment processors
  • Carriers
  • Fulfilment providers
  • Technology providers
  • Fraud prevention providers
  • Customer service providers
  • Analytics providers
  • Professional advisers
  • Legal or regulatory authorities where required

We do not disclose personal information to unrelated parties without a lawful basis.

9. International Transfers

Shopify and other service providers may operate internationally.

As a result, personal information may sometimes be processed outside France or outside the European Economic Area.

Where required, international transfers will be subject to appropriate safeguards recognised by applicable data protection law.

10. Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Shopping-cart functionality
  • Checkout
  • Authentication
  • Security
  • Language preferences
  • Website functionality
  • Analytics
  • Advertising
  • Marketing measurement

Strictly necessary cookies may be used without consent where legally permitted.

Non-essential cookies requiring consent should only be activated in accordance with applicable consent requirements and customer preferences.

11. Marketing

Where permitted by law, we may send marketing communications.

Where consent is required, marketing messages will only be sent after appropriate consent has been obtained.

Customers may unsubscribe using the unsubscribe option contained in marketing communications or by contacting:

info@karniksantiques.shop

12. Retention

We retain personal information only for as long as reasonably necessary for the relevant purpose and any applicable:

  • Legal requirements
  • Tax obligations
  • Accounting requirements
  • Contractual obligations
  • Fraud-prevention needs
  • Dispute-resolution periods

Different categories of information may therefore have different retention periods.

13. Your Rights

Depending on applicable law, individuals may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to certain processing
  • Receive portable data
  • Withdraw consent
  • Challenge certain automated decisions where applicable
  • Lodge a complaint with a supervisory authority

Individuals in France may have the right to complain to the Commission Nationale de l'Informatique et des Libertés (CNIL).

14. Exercising Your Rights

Requests may be sent to:

info@karniksantiques.shop

We may request reasonable information to verify identity before fulfilling requests involving access to or deletion of personal information.

15. Information Security

We use reasonable organisational and technical measures intended to protect information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

No online system can guarantee absolute security.

16. Children

Our store is not intended to knowingly collect personal information from children who are legally unable to consent to the relevant processing.

If you believe personal information has been improperly provided by a child, contact:

info@karniksantiques.shop

17. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in technology, business practices, legal obligations, or Shopify functionality.

The current version will be published on karniksantiques.shop.

18. Contact

karniksantiques.shop
Email: info@karniksantiques.shop