Politique d’expédition


This Shipping Policy applies to orders placed through karniksantiques.shop.

We aim to provide clear information about shipping charges, delivery estimates, tracking, delays, damaged parcels, and lost shipments.

1. Free Shipping

We provide:

FREE STANDARD SHIPPING

for eligible orders placed through karniksantiques.shop.

Customers are not charged a standard shipping fee for qualifying orders.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This timeframe represents our normal estimated shipping and delivery period.

Actual delivery may occasionally take longer because of circumstances outside our reasonable control.

3. Processing

Before an order is dispatched, it may undergo:

  • Payment verification
  • Order verification
  • Product preparation
  • Product inspection
  • Packaging
  • Shipping-label preparation
  • Carrier handover

Customers normally receive order information electronically using the contact details supplied during checkout.

4. Delivery Estimates

The 15–20 day timeframe is an estimate and may be affected by:

  • Carrier disruption
  • Public holidays
  • Severe weather
  • Customs processing
  • Transportation congestion
  • Remote locations
  • Incorrect address information
  • Security inspections
  • Extraordinary events

Nothing in this policy removes mandatory delivery rights provided by applicable consumer law.

5. Supported Destinations

Delivery is available to destinations accepted during checkout.

Shipping availability may depend on:

  • Carrier availability
  • Product restrictions
  • Destination restrictions
  • Import requirements
  • Logistics capacity

If checkout does not accept a destination, delivery may not currently be available there.

6. Accurate Address Information

Customers must provide an accurate delivery address.

Please review:

  • Recipient name
  • Street address
  • Building number
  • Apartment number
  • Postal code
  • City
  • Country
  • Contact details

If you discover an error, contact:

info@karniksantiques.shop

immediately.

7. Tracking

Where available, tracking information may be provided after dispatch.

Carrier tracking systems may require additional time before showing the first update.

Gaps between scans do not necessarily indicate that an order has been lost.

8. Multiple Parcels

Orders containing multiple products may occasionally be split into separate shipments.

Different parcels may arrive on different days.

Customers will not be charged additional standard shipping fees because an order is divided into multiple parcels.

9. Delayed Orders

If an order has not arrived within the expected timeframe, contact:

info@karniksantiques.shop

Please include your order number and the email address used for the purchase.

We will review the available delivery information.

10. Lost Orders

If a shipment is confirmed lost while responsibility legally remains with the seller, we will provide an appropriate remedy according to applicable consumer protection law.

Customers are not required to bear carrier loss where applicable law places transportation responsibility on the professional seller.

11. Damaged Deliveries

If a parcel or product arrives damaged, contact us promptly.

Email:

info@karniksantiques.shop

Please provide the order number and information about the damage.

Photographs may be useful for investigating transport damage.

This does not limit statutory rights.

12. Incorrect Products

If you receive the wrong product, contact us at:

info@karniksantiques.shop

We will review the order and provide an appropriate solution.

13. Failed Delivery

A carrier may be unable to complete delivery because:

  • The address is incorrect
  • Access is unavailable
  • The recipient cannot be located
  • Required information is missing
  • The parcel is not collected from a collection point

If a parcel is returned to sender, contact customer service so the circumstances can be reviewed.

14. Customs

Where shipments cross borders, customs processing may affect delivery time.

Any applicable import requirements will be handled according to the destination, checkout information, and applicable law.

15. Cancellation

To request cancellation before shipment, contact:

info@karniksantiques.shop

as quickly as possible.

We will attempt to cancel the order where technically possible.

Once shipping has begun, cancellation may no longer be possible, but statutory withdrawal rights may still apply after delivery.

16. Shipping Summary

Standard Shipping: FREE

Estimated Delivery: 15–20 days

17. Contact

For shipping enquiries:

karniksantiques.shop
info@karniksantiques.shop